• Login with CAC
• Select "Support"
• Select "Get Help"

Select the correct type of assistance:

OCIE (Organizational Clothing and Individual Equipment) Direct Ordering Shipment Help:  Select for remote ordering and direct shipment questions or problems.

My OCIE Record Help:  Select and submit all supporting documents and information, including DODID number and OCIE NSNs.

• This should not be used for reporting lost or disputed OCIE. Discuss a FLIPL or statement of charges with your command and ODO Manager first.

OCIE Catalog Issue (NSN, BOI, Pictures):  Select when a line item is missing a picture, the NSN is verifiably incorrect, NSN change questions, or you need to request more of a specific type of OCIE for the unit.

Request Help from a CIF:  Select for questions about localized policies, SOPs (Standard Operating Procedures), memorandum templates, and questions specific to your local CIF.

Account or Access Help:  Select for questions about access, training requirements, or setup/problems with your account.

Help Desk:  Select for technical issues within SEAM and nonfunctional operations.

Send your redacted orders, DOD ID number, and your installation clearing record to: 
Important Note:  Installation clearing records are signed at your turn-in appointment or digitally through email ONLY.

1. Verifying inventory of OCIE and ensuring soldiers sign their clothing record.
2. Entering AARs (Administrative Adjustment Reports) in SEAM for OCIE on service members clothing records.
   • Differences in sizing, pattern, and line-item changes.
3. Entering Relief of Accountability documents in SEAM for missing OCIE.
   • eFLIPL (Electronic Financial Liability Investigations Property Loss).
   • SOC (Statement of Charge).
4. Assisting service members with SEAM transactions, including accepting issued and turn-in OCIE on an ODO hand receipt.

SEAM Scheduling Tips:  You must submit the request, get a REQ number, and THEN add the documents and comments.  (Go into "My requests".  Open your request.  Attachments).  We will cancel your appointment request if you do not upload documentation, are not within your turn-in window, or otherwise cannot be assisted at the CIF.

Appointment Scheduling - ETS/Retirement Turn-In:
 

1. Enter SEAM,
   • "Request something"
     1. Request an ETS Turn-in.
     2. Schedule an appointment time.
2. Go back into the request under "My requests".
3. Attach your orders (redacted SSN) and terminal leave from to confirm a data in your turn-in window.  Terminal leave dates or additional information may also be left as a comment.
4. Review and inventory based on your SEAM generated turn-in worksheet.  We will send preparation guidelines when your appointment is confirmed.  Your S-4, Unit Supply or ODO Manager must enter an administrative changes or statements of charge for missing items prior to your appointment.

*  Service members are authorized to conduct an ETS/Retirement turn-in during the 60-day window prior to the start of terminal leave and no earlier.  Clearing papers are not required to be on hand at the time of the appointment but must be emailed for digital signature once received.

*  Only sponsored internships, medical retirement, and adverse action qualify for exceptions to policy.

• Email usarmy.belvoir.usamc.mbx.ocie-fb@army.mil (copy and paste) for specific memorandum templates.

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Appointment Scheduling - PCS Turn-in Appointment:

1. Enter SEAM.
   • "Request something".
     1. Request a PCS Turn-in.
     2. Schedule an appointment time.
2. Go back into the request under "My requests".
3. Attach your PCS orders and leave forms to confirm a date in your turn-in window.  Additional information may also be left as a comment.
4. Review and inventory based on your SEAM generated turn-in worksheet.  We will send preparation guidelines when your appointment is confirmed.  Your ODO Manager must enter administrative changes or statements of charge for missing items prior to your appointment.
   • Installation clearing papers are not required to schedule but must be on hand at the time of the appointment.
   • Soldiers must check their SEAM clothing record as soon as PCS orders are received. 
     1. All PCS "N" items MUST be turned-in, even if the items weren't issued by Ft. Belvoir CIF. 
     2. All PCs "N" items must be set aside and cannot be packed in household goods.
   • There is no exception to policy or carry forward memorandum authorized for any reason.  A statement of Charges must be processed for clearance if these items are missing.  This is generated by your ODO Manager through SEAM.

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Additional Issue:

1. Enter SEAM.
   • Go to the OCIE catalog and "Show authorized items" to request issue.
   • Select items.
2. Schedule appointment time.
3. Go into "My requests".
   • Open your request.
   • Send your requirement date in the comment section.
   • Attach your last PCS orders.

*  If you don't see an item in the authorized items, that means it cannot be issued to you because it's either not authorized for your MOS or you already have that OCIE on your record in a different configuration.
 

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Maternity Uniform Issue:

1. Enter SEAM.
   • Go to the OCIE catalog and "Show authorized items" to request issue.
   • Select items and sizes.  (Maternity Sizing).
2. Schedule appointment time.
3. Go into "My requests".
   • Open your request.
   • Attach your last PCS orders and the maternity memo.  (Maternity Uniform Request Template).

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Exchange (DX):  (Highly recommended to coordinate with your ODO Manager)

1. Enter SEAM.
   • Request a DX.
   • Choose only those items which need to be replaced.
   • Choose new OCIE in the correct size.
2. Schedule Appointment Time.
3. Go into "My Appointments"
   • Attach your last set of PCS orders.
   • Comment your requirement dates.
4. Review and inventory based on your SEAM generated turn-in worksheet.
   • We will send preparation guidelines when your appointment is confirmed.
   • Your ODO Manager must enter administrative changes or statements of charge for missing items prior to your appointment.

Excess Turn-In:  (Highly recommended to coordinate with your ODO Manager)

1. Enter SEAM.
   • "Go to My OCIE"
   • Export your clothing record.
2. Look for items that show as excess AND have an ETS "NO".
   • These are the items that can be turned-in.
3. Request a partial turn-in.
   • Include only the items from #2 above.
4. Schedule Appointment Time.
5. Go into "My requests"
   • Attach your latest set of PCS orders.
   • Comment your requirement dates.
6. Review and inventory based on your SEAM generated turn-in worksheet.
   • We will send preparation guidelines when your appointment is confirmed.
   • Your S-4, Unit Supply or ODO Manager must enter an administrative changes or statements of charge for missing items prior to your appointment.

* Excess turn-in is currently only approved for PCS "out" transactions so that we can keep our calendar as open as possible for our ETS / Retirement and Issue requirements.
 

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Additional Information
 

• SEAM Appointment and Record Access  https://seam.army.mil/tacom
• Adobe Scan:  Free smart phone app for scanning documents into a PDF for signature or review.
• Per HQDA G-4 and TACOM CMO directive, any specialized items required by units that are not stocked by the CIF StoreFront (to include concealable body armor, hand cuffs, batons, combat boots, etc..) will procured with unit funding.
• Contractors returning equipment must turn-in all issued items to the facility from where they received or were issued equipment.
• Army Reserve and Army National Guard Service Members are not authorized customers, no matter their current military status.  They must use the supply systems set-up for their own component.  This includes the OCAR (Office of the Chief of Army Reserve) and the NGB (National Guard Bureau).
• .Per Department of the Army G-4 and TACOM CMO, DA Civilians and Contractors on deployment orders must contact Fort Bliss CONUS Replacement Center (CRC) or Cam Atterbury for all OCIE requests.

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